IQPC Maximising Customer Loyalty & Profitability

At a time of aggressive competition when customers are less willing to spend and more willing to change providers, maximising customer loyalty and profitability is critical to the survival of all operators

At Telecoms IQ’s 2nd Maximising Customer Loyalty & Profitability conference, you will learn how to develop effective loyalty programmes and demonstrate their impact on retention and revenue in order to secure senior management buy-in

Tailored to the issues facing both fixed and mobile operators, come and learn from your peers and competitors which loyalty programmes are resulting in the biggest churn reductions and profit gains.

As the only event focusing on how to improve both customer loyalty and profitability, you will also learn how to accurately establish the profitability of your customers and increase ARPU throughout their lifecycle.

With access to extensive interactive learning and networking opportunities, can you afford not to attend and learn how to become a customer-centric organisation, reduce churn and maximise customer value?

Top 5 reasons to attend Maximising Customer Loyalty & Profitability:

Learn from a world-class panel of CMOs, VPs and Directors presenting leading case studies on how to drive customer loyalty and revenue
Benefit from over 10 hours of interactive learning and networking opportunities with senior-level experts – more than any other event on this topic!
Take advantage of the only event to combine loyalty and profitability enabling you to maximise the impact of your customer loyalty investments
Discover how to develop personalised and profitable loyalty programmes – both fixed and mobile – and demonstrate their impact to senior management
Establish how to increase the value of your customers through attractive offers and propositions, whilst ensuring profitability and minimising churn

Maximising Customer Loyalty and Profitability Workshops

Who will you meet at Maximising Customer Loyalty and Profitability?

The Maximising Customer Loyalty and Profitability Conference will bring together operators and service providers from across Europe and the MENA regions. Come and meet:

VPs of Loyalty & Retention
Marketing Directors
Heads of Customer Base Management
CRM Directors

Customer Value Managers
Customers Insights and Advocacy Specialists
Customer Experience Experts
Brand Managers

Download your copy of the agenda from Maximising Customer Loyalty & Profitability 2012 to find out more about who you can expect to meet and hear from!

“Putting the customer at the centre of the company risks becoming just a good slogan. This event will offer real and effective examples of companies who have increased customer loyalty by becoming a customer centric organisation” Paolo Menghini, Head of Retention, Telecom Italia
A great panel of speakers and an outstanding networking event. The conference had the right level of speakers and the agenda was well thought out.” Olivier Mourrieras, Head of Customer Insight & Advocacy, Orange Business Services (at Maximising Customer Loyalty & Profitability 2011)

“The conference was nice and interactive! It was very insightful and had a well-structured and good agenda” Vincent Battem, Senior Market Manager, UPC Netherlands (at Maximising Customer Loyalty & Profitability 2011)
"We've had some great discussion with operators that we haven’t spoken to before about some great initiatives as well as making some great introductions on the global operator base that you’ve had here." MDS, Chief Marketing Officer

“It’s been a great event, it’s always a good size event for us which is a good chance for you to network, to meet a lot of people.” Alcatel-Lucent, Director Solutions Marketing